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1.877.598.7322
No Sales Tax
Same Day Shipping
Return Policy
Return Policy
Put simply....We want you to be 100% satisfied!!! At Stillwater Fly Shop, you the customer are our top priority. If your not happy, we're not happy.
If you are not 100% completely satisfied with your purchase, package and return it to us within 30 days for a full refund, credit or merchandise exchange. All we ask is you include a copy of the receipt, packaging slip or invoice with the returned item as well as brief note explaining the reason for the return and whether its a refund or exchange. Please include your name, phone number, shipping address and email as well in the note. It is that simple and easy.
All returned items MUST be in the brand new condition. If items have been worn or used, this will void the returnability of that particular item.
ROD & REEL RETURNS
It happens. You order a rod. It arrives. You're excited. You go out on the lawn to cast it... but it's not exactly what you wanted. No problem. As long as the rod has only been cast on the lawn, your welcome to ship the rod back to us and we will find you the right stick. We are not able to accept returned rods that have dirty corks or been fished. We carry the same policy for a reel.
If you have us spool your reel with line and/or backing and you want to return the reel, you will be charged for the full retail price of the fly line as well as a charge for the backing and rigging of the reel which will be a minimum charge of $25 plus the additional cost of the backing.
WADERS & BOOTS
When your waders or boots arrive, try them on inside. Make sure they fit and are comfortable before wearing them outside. If for any reason the fit is not right, ship them back to us and we will find you the right size fit. We are unable to accept returned waders or boots that have been worn outside or used.
Shipping Address for Returns
Shipping and freight costs are not refundable. Please insure and ship the returned items via UPS or FedEx to:
Stillwater Fly Shop
c/o Return Dept.
56898 Enterprise Dr
Sunriver, OR 97707
541.598.0008
***Custom and large quanity orders are dealt with on a case by case basis at the sole descretion of Stillwater Fly Shop.
Put simply....We want you to be 100% satisfied!!! At Stillwater Fly Shop, you the customer are our top priority. If your not happy, we're not happy.
If you are not 100% completely satisfied with your purchase, package and return it to us within 30 days for a full refund, credit or merchandise exchange. All we ask is you include a copy of the receipt, packaging slip or invoice with the returned item as well as brief note explaining the reason for the return and whether its a refund or exchange. Please include your name, phone number, shipping address and email as well in the note. It is that simple and easy.
All returned items MUST be in the brand new condition. If items have been worn or used, this will void the returnability of that particular item.
ROD & REEL RETURNS
It happens. You order a rod. It arrives. You're excited. You go out on the lawn to cast it... but it's not exactly what you wanted. No problem. As long as the rod has only been cast on the lawn, your welcome to ship the rod back to us and we will find you the right stick. We are not able to accept returned rods that have dirty corks or been fished. We carry the same policy for a reel.
If you have us spool your reel with line and/or backing and you want to return the reel, you will be charged for the full retail price of the fly line as well as a charge for the backing and rigging of the reel which will be a minimum charge of $25 plus the additional cost of the backing.
WADERS & BOOTS
When your waders or boots arrive, try them on inside. Make sure they fit and are comfortable before wearing them outside. If for any reason the fit is not right, ship them back to us and we will find you the right size fit. We are unable to accept returned waders or boots that have been worn outside or used.
Shipping Address for Returns
Shipping and freight costs are not refundable. Please insure and ship the returned items via UPS or FedEx to:
Stillwater Fly Shop
c/o Return Dept.
56898 Enterprise Dr
Sunriver, OR 97707
541.598.0008
***Custom and large quanity orders are dealt with on a case by case basis at the sole descretion of Stillwater Fly Shop.
