We want you to be 100% satisfied! At Stillwater, you, the customer, are our top priority. If you're not happy, we're not happy.
If you would like to return an item, please email us and request an RMA number.
If you ordered your item via Amazon, you will need to return the item via Amazon's return process (you do not need an RMA).
If you ordered your item via eBay, be sure to include your eBay username and associated email address in your email to us.
If you ordered your item through StillwaterFlyShop.com, please include the Sales Order number that was in your order confirmation email (ex: S.O.55555) in your email to us.
If you are not 100% satisfied with your purchase, package and return it to us within 30 days for a full refund, credit or merchandise exchange.
All returned items MUST be in the brand new condition. If items have been worn or used, this will void the returnability of that particular item.
It happens. You order a rod. It arrives. You're excited. You go out on the lawn to cast it... but it's not exactly what you wanted. No problem. As long as the rod has only been cast on the lawn, your welcome to ship the rod back to us and we will find you the right stick. We are not able to accept returned rods that have dirty corks or been fished. We carry the same policy for a reel.
If you have us spool your reel with line and/or backing and you want to return the reel, you will be charged for the full retail price of the fly line as well as a charge for the backing and rigging of the reel which will be a minimum charge of $25 plus the additional cost of the backing.
When your waders or boots arrive, try them on inside. Make sure they fit and are comfortable before wearing them outside. If for any reason the fit is not right, ship them back to us and we will find you the right size fit. We are unable to accept returned waders or boots that have been worn outside or used.
Shipping and freight costs are not refundable. Please insure and ship the returned items via UPS or FedEx to:
Stillwater Fly Shop
c/o Return Dept.
56898 Enterprise Drive
Sunriver, OR 97707
***Custom and large quantity orders are dealt with on a case by case basis at the sole discretion of Stillwater Fly Shop.