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Shipping Policy

Stillwater is completely committed to shipping your order fast. In fact, we will ship your order the same day when we receive that order prior to 1PM Pacific time  [dependent on product availability, and may not include custom orders completed outside of our website portal]. We understand you are excited to receive your item and we want it to arrive at your doorstep as fast as you do!

Sometimes your order will ship from multiple locations - this helps us get your order to you as quickly as possible. 

US Shipping

All orders in the United States receive free shipping; except Sale or Discontinued items, which will be charged $9.95 for shipping. 

Packages will be shipped one of these methods: UPS, UPS-Mail Innovations or USPS, depending on the area, size of the item and shipping cost.
Delivery time for UPS Ground takes 2-8 working days. See the below map outlining time lines for UPS-Mail Innovations; please add 1-2 days. MI Map Time

This graphic shows how UPS Mail Innovations and UPS SurePost work:

International Shipping

ALL International orders over $395 receive FREE shipping; except Sale or Discontinued items. International orders under $395 have 3 different USPS shipping options: First Class Mail, Priority Mail, and Express Mail. USPS First Class is the most affordable way to ship. This method usually takes 15-20 business days, dependent on the country, to reach its destination. This method does NOT include real time tracking. A USPS First Class International package will not be considered lost until 45 business days have passed. Stillwater is not responsible for lost or damaged items when USPS First Class International is chosen. USPS Priority Mail International is the most popular method of shipping for clients that require a real time tracking number. The minimum cost of this method is $27. We highly suggest this shipping method to those customers that want to receive their package in 6-20 business days and also require a real time tracking number with their package. This method is insured against lost or damaged articles. USPS Express Mail is the fastest international shipping method available. Packages will arrive in 3-10 business days, depending on the destination Country. Many times this shipping method is only slightly more expensive than Priority Mail. This method also includes real time tracking and is also insured against loss or damage. 

You can upgrade to Overnight shipping for an additional fee. Please contact us if you would like this option.

Our goal is to ship ALL orders within 24 hours, dependent on product availability! Orders will be shipped via USPS 1st Class or USPS Priority Mail at OUR discretion, depending upon the weight of the package being shipped, unless paid for by the customer.

Tracking Information: Once a package leaves the United States, the postal service of its destination becomes responsible to update real time tracking information, which in some cases can mean real time tracking will update slower if at all. However, in almost all cases, the package is still en route to its destination. We have no control over this tracking situation. 

NO SALES TAX: In Oregon we have no sales tax. Your item will never be assessed any State sales tax no matter where in the USA you are purchasing.

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