Stillwater Fly Shop is committed to shipping your order as quickly as possible. Most orders placed before 1PM Pacific Time will ship that very same day. We understand that you're excited to receive your order, and we want it to arrive on your doorstep as quickly as you do!
Check your Spam Folder
When your package is fulfilled, you will receive an email from us. Sometimes this message is sent to your spam folder - be sure to check there! The fulfillment email should include all items shipped from our facility, and should also include a tracking number. We ship UPS and USPS, sometimes utilizing an integrated system between the two carriers.
Will you ship my order to a hotel that I will be staying at while visiting the USA?
Yes, but with some rules:
You must be staying at this hotel for a minimum of 6 days. This ensures that the parcel will arrive before your departure from the hotel.
You must contact the Hotel and confirm they accept both USPS and UPS shipments.
We will need to know the exact address for shipping packages to your hotel.
Your shipping method has to be upgraded to USPS Priority Shipping with signature required or UPS 2nd day Air. This will be at your expense.
LASTLY and most important we need to know what you plan to order so we can confirm that it is available and will meet your deadline. This has to be done at least 7 business days before your arrival at the hotel.
Sometimes your order will ship from multiple locations*.
We have great relationships with our Vendors, which means we sometimes ship from our Vendor directly to you! This actually saves a lot of time and keeps products available to our valued customers. If one or more of your items are drop-shipped (shipped from the Vendor to you), this order will arrive separately from the rest of your items. Tracking numbers will not be available for drop-shipped packages through the Account Center. If you would like tracking info for drop-shipped items, please contact us and we will be happy to find that information for you! Your satisfaction is our #1 priority!
*International Customers: We do not drop-ship internationally.
Backordered items will ship from the Vendor to us, and when your order is complete, we will ship directly to you. This may cause a delay in transit, but please know that your business is very valuable to us, and we are working hard to fulfill, rather than cancel orders. We know you want your gear - and we want you to have it!
Shipping method is ultimately our decision, and we will choose the most time- and cost-efficient method available after comparison at the fulfillment counter. Sometimes your package will arrive through a carrier other than the one you selected at check-out. We have your best interests in mind!
All orders shipped within the US over $50 ship free!
Stillwater Fly Shop ships via USPS and UPS, which includes integrated systems Mail Innovations and Sure Post. Integrated systems leave our shop via UPS and arrive to you via your local Post Office. Tracking these packages can be a bit tricky. If tracking info doesn't work under UPS.com, please try USPS.com before contacting us.
Delivery time for UPS Ground is about 2-8 business days. Please refer to the map below for a better estimation. For packages shipped Mail Innovations and Sure Post, please add 1-2 business days.
Upgrade to Overnight Shipping for an additional fee. Please contact us to learn more about, or to select this option.
International orders over $499 ship free!
International orders under $499 have 3 different USPS shipping options: First Class Mail, Priority Mail, and Express Mail.
USPS First Class International is the most affordable way to ship internationally. This method usually takes 15-20 business days, dependent on the country, to reach its destination. This method does not include real time tracking; the package will not be considered lost until 45 business days have passed since ship date. Stillwater Fly Shop is not responsible for lost or damaged items shipped USPS First Class International.
USPS Priority Mail International is the most popular international shipping method. It comes with real time tracking number, basic insurance against loss or damages, and typically arrives within 6-20 business days, depending upon the country. The minimum cost of this shipping method is $27. Stillwater Fly Shop highly recommends International customers select USPS Priority Mail International for their shipping method.
USPS Express Mail International is the fastest international shipping method available. Packages typically arrive within 3-10 business days. Many times this shipping method is only slightly more expensive than Priority Mail. This method also includes real time tracking and is also insured against loss or damage.
International Tracking Information: Once a package leaves the United States, the postal service of its destination becomes responsible to update real time tracking information, which in some cases can mean real time tracking will update slower, if at all. Sometimes tracking info will show that the package is stuck at a sorting facility in California, but in almost all cases, the package is still en route to its destination. We have no control over this tracking situation.
International Shipment Delays are almost always due to product availability. Because we cannot drop-ship internationally, any backordered items will add 2-4+ business days to your ship date. Please understand that we do this to fulfill your order, rather than cancel it. We appreciate your patience!
Thank you for shopping Stillwater Fly Shop! Your business is why we're here.