We want you to be 100% satisfied! At Stillwater, you, the customer, are our top priority. If you're not happy, we're not happy.
Exchanging for a different product, size or color? It happens. It looked good on the website. The sizing chart said this was what you would wear but when you received the product it just did not work out. No issues. Please contact us for the RMA number and we will be more than happy to make the exchange. However, reordering the different product and the shipping will be at your cost. This cost will vary depending on the size and weight of the parcel as well as the location we are sending it to. You can determine what the shipping cost will be by adding that product to your cart and adding your shipping address, then pick the correct shipping method. If you would like to return an item for a refund, please email us and request an RMA number. By receiving an RMA this will speed up the process of your return. If you ordered your item via Amazon, you will need to return the item via Amazon's return process (you do not need an RMA). If you ordered your item via eBay, be sure to include your eBay username and associated email address in your email to us. If you ordered your item through www.stillwaterflyshop.com, please include the Sales Order number that was in your order confirmation email (ex: S.O.55555) in your email to us.
If you are not 100% satisfied with your purchase, package and return it to us within 30 days for a full refund, credit or merchandise exchange [Please be aware that you may be responsible for shipping charges on exchanged items]. All returned items MUST be in the brand new condition, with regards to fly rods the warranty cannot be registered, item tags need to be attached to the purchased product as it came new. If items have been worn or used, this will void the return-ability of that particular item.
ROD & REEL RETURNS
WADERS & BOOTS
All Sales are final on Closeout Items.
Shipping Address for Returns
***Custom, some discontinued products and large quantity orders are dealt with on a case by case basis at the sole discretion of Stillwater Fly Shop.***